What is Mediation?
The intervention in a dispute to bring about an agreement or reconciliation
…Concise Oxford Dictionary
Mediation works to the following principles:
• Mediators are neutral - rather than representing the interests of one party they are there to
help both parties reach a mutually agreed settlement.
• The mediation process gives both parties the opportunity to be fully heard, and to hear what
the other side of the story is.
• Mediators do not pass judgement or impose solutions - the parties to a dispute are
encouraged to voluntarily take responsibility for finding a practical solution to their o
problems, although mediators will assist in exploring whether all the issues have been
covered and whether an agreement is liable to hold.
• The dispute is not aired in public - mediation is a private process involving only the
mediators and the parties to the dispute, and mediators act under a code of confidentiality.
• An important part of the mediator’s job is to identify and help resolve the underlying cause of
a conflict as well as the symptoms - this means that any agreements reached are more likely
to lead to long-term solutions.